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Patient Information

Appointments

When you call to schedule an appointment, we will ask you questions so that we understand your condition, make sure to schedule enough time with the doctor for your appointment, and arrange an urgent visit if necessary. We will also verify billing information, making sure that we have the correct insurance information and that any referral requirements are met, so that your MOS experience unfolds as smoothly as possible. Please note that if you are currently without insurance, you will be expected to pay at the end of your visit. We require a $150 payment at the time of visit or a $400 deposit at the time of visit for fracture care. We offer a 10 percent discount for payment in full at time of service.

If you have had any tests or procedures performed in regards to the condition Dr. Kelly will be seeing you for, please arrange to bring the reports to your appointment. To request these records from elsewhere, you may be asked to complete a Records Request Form.

  • X-rays
  • Bone Scans
  • CT Scans
  • MRI Films
  • Laboratory Blood Work
  • Operative Reports
  • Insurance Card/Information
  • Photo ID  

You will be greeted at the clinic by one of our receptionists, who will register you before showing you to an exam room. Then you will meet with your physician, who will review all previous treatments with you and discuss options appropriate for your symptoms, medical history, lifestyle, and other considerations.

At the end of your appointment, your doctor will make sure you have any prescriptions you need, instructions for self-care, or recommendations for next steps. You will also be encouraged at every visit to ask questions and express concerns you may have. Our allied professionals will help you schedule any necessary tests, including specialized x-rays such as MRIs and CT scans. They also will arrange follow-up appointments, as necessary, with your physician to discuss test results, mutually agree on a treatment plan, and implement treatment over days, weeks, or months as your plan requires.

Prescriptions

Prescriptions (including refills) are written only during clinic hours. We will call the prescription into a pharmacy of your choice. For refill requests, call your usual pharmacy. Please allow 24 hours for us to process refill requests.

Forms

Records Requests

Emergency Care

MOS works closely with hospital emergency rooms to see patients who need immediate attention. If you are an established MOS patient with an urgent need, a MOS physician is on call and will be available to return your phone calls. Presciptions cannot be filled by the on-call physician.

Billing & Insurance

We participate in most area insurance plans, and will be pleased to file your insurance claim for you as a courtesy after each visit. We also handle claims for automobile accidents and workers' compensation. We take special care to bill services accurately and promptly and to ensure that proper referral procedures have been met. Please note that it is your responsibility to provide us with complete information about your claims needs and insurance coverage-along with any written referrals from your primary care provider that are required by your insurance plan. We must rely on you to give us accurate, up-to-date information, including a written referral from your primary care provider (if required by your insurance plan). You are ultimately responsible for payment of your account.

Hospitalization

If your treatment requires hospitalization, MOS has hospital privileges at the area's leading hospitals:

  • Fairview-University Medical Center
  • Fairview Southdale Hospital
  • Fairview Ridges Hospital

 Your physician will discuss hospitalization options with you.

Copayments

Please note that all copayments are required at the time of visit. We accept cash, check, and all major credit cards. 

No Insurance

If you are currently without insurance, you will be expected to pay at the time of service. We offer a 10 percent discount for payments made in full at time of service. Please call the clinic manager (612-455-2008) about any payment and insurance concerns you may have. 

Supplies

Because fees for medical supplies have increased markedly, Minnesota Orthopaedic Specialists, PA requires all patients to sign an agreement to pay for medical supplies not reimbursed by your insurance carrier.

At the time of service, you will be given the estimated charge for those supplies. Many supplies can be purchased at a drugstore or durable medical equipment provider. You may elect to purchase supplies elsewhere, and we will be happy to provide you with information about these options.
 

What You Can Expect

As a patient, you have turned to MOS to get answers about-and solutions for-pain, restricted motion, or physical limitations that impede your ability to work or pursue other normal activities of life. Our commitment is to work in full partnership with you to provide timely, appropriate care that will achieve the best possible medical and lifestyle outcomes. MOS hysicians work hand in hand with highly skilled allied health professionals to ensure that all aspects of your care and treatment reflect our high standards and meet or exceed your expectations. The team approach permits care that is well coordinated, responsive, and individualized from the very first appointment.

We take a lot of pride in the high quality of our relationships with our patients and in the excellence of our clinical and care management skills. Our physicians and allied professionals sign agreements affirming their commitment to patient service, including attention to detail, liberal and honest communication, and willingness to do whatever it takes to ensure a positive experience and optimal outcome for patients. All aspects of our practice reflect our concern for the health, well-being, and quality of life of our patients.
 
Treatment

Our goal is to sufficiently resolve your condition to enable you to live a functional and active life. In building a relationship with you, reviewing your medical history, and evaluating diagnostic tests, your orthopaedist will determine the treatment options most appropriate to the particulars of your condition, medical history, and lifestyle needs. Treatment ranges from conservative options, such as a combination of medical counseling, physical or occupational therapy, and medications, to surgical options.

In many cases, patients may already have exhausted conservative treatment options with other providers. MOS hysicians are expert orthopaedic surgeons who can help patients determine if surgery offers the best opportunity for a successful outcome. Physicians will explain surgical options and procedures, which may involve a hospital stay or take place at a same-day surgery center. In all cases, patients can rely on MOS physicians to perform surgical operations using the latest and best techniques, facilities, and technology, and to maintain a close relationship with patients to ensure complete recovery.